Refund and Returns Policy

Shipping & Handling

Virtually our products can be shipped to all countries around the world except for those products with restrictions or impossible to be shipped to certain destinations. If your order is impossible to be shipped, we will contact you.

Please enter your address in English which can make it easier for the shipping company to read and handle your parcel.

Shipping and handling

Overview Our Refund and Return Policy.
When you have received your order You have 20 days to report any problem to request a refund or exchange. If 20 days have passed since you received your order, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Refunds

If the product does not work or presents any problem you must report it to obtain a full refund of your order.

Once your return is received and inspected, we will send you an email to notify you that your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a number of 2 to 3 working days. If the refunds are late or missing If you have not yet received a refund between 3 and 7 days. Contact your credit card company, it may take some time before your refund is officially posted to your Bank Account. If you have done all of this and still have not received your refund, please contact us at email address (support@lesolder.com}.

Exchanges

We refund and replace items that are not working, defective, damaged or lost in transit, or have a products error. If you need to exchange it for the same item, please email us at (support@lesolder.com} and send your item to: {physical address}. which we will email to you..

For a quick refund or exchange you must take pictures and video of the damaged or defective product to report the problem. Send them to us, we will respond in time.

Note that *

Import duties and taxes are the buyer’s responsibility and our prices do not include any customs duties. If the package is checked by customs. You must pay taxes to clear customs. We will not be responsible if your package is detained by customs in your country. Return costs will be borne by the customer in the event of refusal of customs clearance.

help?

We are sorry not to be able to answer you by phone. We do not process inquiries by phone because we sell in several Countries and do not speak all languages and time zones are different.
All inquiries must be made by email. (support@lesolder.com)

Contact us at {email} (support@lesolder.com) for any questions regarding refunds and returns.